Red Velvet Puzzle Package

Shipping Process

All in-stock items are dispatched within two business days via the shipping method chosen by our customers. In instances where an order includes a pre-order item, we delay shipment until all items are available. To prevent such delays, we recommend placing separate orders for pre-order items.

Split shipments for existing orders can be arranged for an additional fee. For assistance, please contact support@kavesquare.com.

Pre-Order Procedure

Typically, we receive pre-order items 2-3 business days post their official release in Korea. Once received, we ensure all pre-orders are dispatched within 48 hours.

Shipping Insurance

We provide an optional shipping protection service, an economical and user-friendly way to ensure your purchases. While UPS and USPS Priority cover up to $100, our optional protection extends this coverage.

We highly recommend opting for shipping protection for USPS Media mail orders and any orders exceeding $100.

Payment Methods

Our accepted payment options include Paypal, all major credit cards, debit cards, pre-paid cards, and gift cards. Ensure the billing address matches that associated with your chosen payment method, as discrepancies can result in order cancellation and refund post payment processing.

International Orders

For orders outside the US, we only accept payments via PayPal. Please note that we do not ship posters in mailing tubes internationally. If such an option is chosen, it will be automatically canceled and refunded. For alternatives, please reach out to support@kavesquare.com.

Based on your location, all album purchases contribute to Billboard, OCC & Aria chart rankings.

Moreover, sales of all Korean version albums will also be reflected in the Circle (previously known as GAON) charts.