Red Velvet Puzzle Package

Shipping

We ship out in-stock items within two business days via selected shipping methods by customers. If a pre-order item is included in the order, we hold it until all items become available to be fulfilled. Therefore, please make a separate order for pre-order items to avoid delays occurring with pre-order items.

We can split ship orders already placed at a fee. Please get in touch with support@kavesquare.com for assistance.

Pre-order Items

We usually receive shipments in 2~3 business days after the actual release date in Korea. After that, we fulfill all pre-orders within 48 hours.

Shipping Insurance

We offer optional shipping protection, which is affordable and easy to use. While UPS and USPS Priority covers up to $100, optional shipping protection covers beyond that. 

We strongly recommend customers add shipping protection for USPS Media mails and orders over $100.

Payments

We accept Paypal, all major credit cards, debit cards, pre-paid cards, and gift cards. Please make sure to use a matching billing address registered with your payment method. Often payment processor flags after payments are processed, and your order can be canceled and refunded.

International Order 

We accept PayPal only for international orders. However, we don't ship posters in mailing tube international; the poster option in your order will be canceled and refunded automatically. Please get in touch with support@kavesquare.com for an alternative option for posters.

All album sales are reported to Billboard via Souncsan, Rollingstone via Buzzangle & Aria, depending on customer location. Additionally, all Korea version album sales will count towards Hanteo & Gaon charts.