FAQs

FAQs

  • Chart Reporting
  • Shipping

Which music charts does KAVE report sales to ?

All sales volume apply to following charts

  • Hanteo Chart
  • Hanteo Global Chart via HATS
  • Gaon Chart
  • MusicBank K-Chart
  • Billboard via SoundScan
  • BuzzAngle

What is HATS ?

HATS is world's only and first real-time authentication and ranking solution for music albums and official merchandises.

For more information, please check here.

Shipment processing time for in-stock item.

We process orders as quickly as we can and keep you posted along the way. Please refer to our shipping information page here. Check your email for updates.

Shipment processing time for pre-order item.

For countries we have KAVE shipping hub

It usually takes 2~5 days for us to transfer pre-order items to each shipping hubs from the expected release date shown in the product description.

Upon arrival of the shipment to shipping hubs, we begin shipping process orders accordingly from oldest order.

You will receive shipment notification and updates from us, and tracking number for applicable shipment.

For all other countries

We fulfill orders from shipping hub in Korea within 2~5 days from the expected release date shown in the product description.

Where do you ship?

We serve fans from the globe. Please refer to our shipping information page here.

Can I expedite shipping for my order?

We offer multiple shipping options. Please refer to our shipping information page here.

Can I edit my shipping info after I’ve placed my order?

Send an email to support@kavesquare.com right away. We will do our best to update the address before your order leaves our warehouse.

Posters

You must add tube mailer to your order for posters come with certain pre-order items. All posters are shipped separately with tracking, rolled in tubes and unfolded.

For stand alone poster items, refer to product description for shipping options.

Shipping Insurance

We offer insurance option for your valuable purchased item backed by LLOYD’S via ROUTE, which covers damage, loss and theft. Insurance option will appear in your shopping cart and rates vary depends on purchase amount.