Unit Folded Poster: 560 x 200mm, Random 1 out of 4
Photocards: 55 x 85mm, Random 2 out of 32
Double-Sided Photocard: 55 x 85mm, Random 1 out of 8
Pre-Order Benefit: Poster: 675 x 525mm, Random 1 out of 4 *Poster option required
Pre-Order Benefit: Frame Photocard: 55 x 85mm, Random 1 out of 8
Pre-Order Benefit: Special Mini Photobook: 75 x 100mm, 16p, Random 1 out of 2
We ship out in-stock items within two business days via selected shipping methods by customers. If there is a pre-order item included in the order, we hold it until all items become available to be fulfilled. To avoid delay occurring by pre-order items, please make a separate order for them.
We can split ship orders already placed at a fee. Please get in touch with firstname.lastname@example.org for assistance.
We usually receive shipments in 2~3 business days after the actual release date in Korea. After that, we fulfill all pre-orders within 48 hours.
We offer route shipping protection which is affordable and easy to use with extensive tracking features. While UPS and USPS Priority covers up to $100, route covers beyond that. Please find more information at route.
We strongly recommend customers add route shipping protection for USPS Media mails and orders over $100.
We accept Paypal, all major credit cards, debit cards, pre-paid cards, and gift cards. Please make sure to use a matching billing address registered with your payment method. Often payment processor flags after payments are processed, and your order can be canceled and refunded.
We accept PayPal only for international orders. However, we don't ship posters in mailing tube international; the poster option in your order will be canceled and refunded automatically. Please contact email@example.com for an alternative option for posters.
All album sales are reported to Billboard via Souncsan, Rollingstone via Buzzangle & Aria, depending on customer location. Additionally, all Korea version album sales will count towards Hanteo & Gaon charts.
See the delivery FAQs for details on shipping methods, costs and delivery times
RETURNS AND EXCHANGES
Items must be returened within 7 days of delivery. All items MUST be carefully packaged and returned in the same condition they were shipped (unopened and sealed in original packaging). Once items received in the warehouse, we will start process refund for the purchase amount and it usually takes 1~3 business days.